Customer Support Policy
Last Updated: 8/10/2024
At VitaBlend we are dedicated to providing you with an excellent customer experience. Whether you have a question about our products, need help with your order, or require assistance with a return, our customer support team is here to help.
1. Customer Support Availability
Our customer support team is available to assist you within 24 hours:
Contact Methods:
Email: [email protected]
Response Time: We strive to respond to all inquiries within 24-48 hours during business days.
2. How to Contact Us
You can reach out to our customer support team through any of the following methods:
Email: Send us an email at [email protected] with your order number, a description of your issue, and any relevant details. We will get back to you as soon as possible.
3. What We Can Help With
We are happy to assist you with:
Order Status: Checking the status of your order or shipment.
Product Information: Providing detailed information about our products or helping you choose the right item.
Returns & Exchanges: Assisting with returns, exchanges, or refund inquiries (refer to our Return Policy for more details).
Technical Issues: Resolving any technical issues related to our website, such as login problems or checkout errors.
General Inquiries: Answering any general questions or providing additional support as needed.
4. Order Modifications and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it. For more information, please refer to our Cancellation & Refund Policy.
5. Shipping and Delivery Support
For any questions regarding shipping, delivery times, or tracking information, please refer to our Shipping Policy. If you have issues with a delayed or missing package, contact us with your order number, and we will work to resolve it as quickly as possible.
6. Escalations and Complaints
If you are not satisfied with the resolution provided by our support team, you can escalate the issue by emailing us at [email protected]. We take all complaints seriously and aim to resolve them promptly.
7. Feedback and Suggestions
We value your feedback! If you have any suggestions or comments on how we can improve our products or services, please email us at [email protected]. Your input helps us serve you better.
8. Contact Information
If you have any questions or need further assistance, please don’t hesitate to contact us through the following channels:
Email: [email protected]
Thank you for choosing VitaBlend! We look forward to assisting you.